“Kinectify has an onboarding plan and a playbook for your success. We deliver with speed and confidence, to delight you with the best experience.”
Kinectify is more than just cutting-edge technology. When you begin using software that streamlines manual processes through digitization, impact ripples through the entire organization. Having an industry expert to guide you can make all the difference as workflows change, roles and processes evolve, and departments are recalibrated for efficiency. Born from inside the gaming industry, Kinectify offers both experienced staff and world class software to ensure your success.
We have a three-step onboarding process that includes data integration, platform training, and customer support access.
To make sure you have all the support you need, you will have a dedicated Implementation Specialist to guide you through each phase of our onboarding process. You will first meet your specialist on the Kick-Off call, during which your specialist will introduce you to our step-by-step onboarding process and set up recurring touchpoints for the project. Together, we will define data requirements and enterprise configuration needs, work to import player and transaction data, and complete rigorous UAT.
Once you complete the data integration phase, we will schedule you for Kinectify Academy, our live training for platform users. During Kinectify Academy, your team will spend 3-6 hours with a gaming industry expert, learning about best practices and functionality for each feature of the platform. We also offer individual, role-based training for users who only need training on limited feature sets. As training concludes, you will be taught our customer support process and receive access to our Knowledge Base, in-platform live support chat, and ticketing portal.
Every step of the way, you will have access to our seasoned industry professionals. Our technology team is full of folks from Fortune 50 Tech and Gaming organizations, with extensive experience in both technology implementation and gaming compliance. We know our system and understand your needs, so you can be confident that we will lead you through a clean implementation process that minimizes common pitfalls.
The most critical step in the onboarding process is connecting our technology to yours. We built our software in concert with casino IT executives to ensure high compatibility with casino technology. We also designed our system to handle big data, allowing us to process large volumes of data in milliseconds. Those elements, coupled with our flexible and extendable architecture, provide a smooth and efficient data integration process.
To support a seamless integration, we developed a self-service API that allows your tech team to easily transmit data from your system to ours in near real time. Built on the back of leading-edge technology, this option offers the shortest implementation time, lowest risk of error, and best error handling. Your Implementation Specialist will provide you with API documentation.
If API connection is not feasible for your organization, we also support daily file transfers to an SFTP location. Because information is transmitted daily instead of in real time, there is a delay between updates in your system and ours. It also requires a few additional steps to export, map, and import data, which often results in a longer implementation timeline.
Data Security & Infrastructure
In today’s cyber-security environment, understanding where your data lives and how it is secured are critical to understand. Kinectify uses top-tier security solutions and follows a rigorous security protocol to ensure your data is safe once you send it to us.
As a cloud-based platform, Kinectify stores the data you send us on Microsoft servers with end-to-end encryption. Microsoft cuts no corners with its vast financial and human resources, employing the foremost security experts and developing the most cutting-edge security technology. Leveraging a Microsoft security environment is far more secure than hosting your data on your own servers.
Kinectify is also SOC 2 type I and II certified, and routinely undergoes full security audits conducted by an experienced technical security audit firm. This includes regular penetration testing, during which professional hackers spend multiple weeks trying to penetrate our system to identify any weaknesses. We share these regular audit reports with our clients, so they are aware of our security measures and any exceptions we need to address. To-date, we have had clean SOC audits with no exceptions, confirming that we follow best practices to keep your data safe and secure.
Our cloud-based infrastructure also allows us to handle high volumes of data at lightning processing speed. Just like Amazon, Target, JP Morgan Chase, and other major data brands, we can maintain quick and efficient systems due to our extendable services and ability to horizontally and vertically scale. We can handle millions of records very quickly by packaging smaller jobs across numerous Microsoft servers, so processing happens in parallel rather than waiting for one server to process millions of records. This enables us to provide a quick and responsive platform, regardless of your database size or how quickly you grow.
Other advantages of our cloud-based services are integrations and continuous product upgrades. Our built-in integrations with FinCEN, LexisNexis, DDIQ, Wealth Engine, and others enrich your data in real time, allowing your team to do all the work they need to do right in our platform. With continuous software deployments, you automatically receive feature enhancements as soon as they are available. We work closely with our clients on cutting-edge ideas, then build and deploy them. With a high percentage of our funding directed toward our tech team, we aggressively drive innovation with new code deployments every two weeks.
Digitizing and streamlining manual processes are vital for an organization’s health. We have the experience and expertise to make sure you are successful in streamlining your compliance program with the most advanced software available in the gaming industry. In short, we are here to ensure your success and help you get up and running quickly and with confidence.
Kinectify is an AML risk management technology company serving gaming operators both in the US and Canada. Our modern AML platform seamlessly integrates all of the organization's data into a single view and workflow empowering gaming companies to efficiently manage risk across their enterprise. In addition, Kinectify's advisory services enhance gaming operators' capacity with industry experts who can design and test programs, meet compliance deadlines, and even provide outsource services for the day-to-day administration of compliance programs.
To learn more about Kinectify and book a demo, click here.